Job Description

Job Description

Job Description

The New York Philharmonic connects with millions of music lovers each season through live concerts in New York and around the world, as well as broadcasts, recordings, and education programs. After returning to a transformed David Geffen Hall in October 2022, the Orchestra has a renewed commitment to building on a 180-year-old legacy of excellence by serving as a platform for today’s creators and connecting with our communities. In the 2023–24 season the NY Phil marks Jaap van Zweden’s farewell season as Music Director, and features 14 World, US, and New York Premieres, a celebration of the centennial of our famous Young People’s Concerts, and more. In February 2023 the New York Philharmonic announced the appointment of Gustavo Dudamel as the Orchestra’s next maestro, to begin as Music and Artistic Director in 2026–27, after serving as Music Director Designate in 2025–26.

The New York Philharmonic seeks a Part-time Customer Relations Representative . Our call center is open seven days a week and we are seeking candidates who can work 20-25 total hours per week, with shifts of 4-8 hours per day between the hours of 10:00 AM – 9:00 PM. Shifts are primarily Monday, Friday, Saturday and Sunday, and the schedule will vary from week to week. Applicant must be able to commute to the NYC offices.

Responsibilities:

• Provide courteous and informative service to our audience: answer phones and monitor online chats; facilitate inbound phone orders for subscribers and general public; sell subscriptions, single and discounted tickets, and process exchanges.
• Provide face to face customer support, troubleshoot issues, and resolve problems. Work with House and Box Office Staff during concerts to assist subscribers, donors, and single ticket buyers.
• Process orders, handle money, and balance sales transactions at end of shift.
• Perform data entry and general clerical work.
• Miscellaneous duties as assigned.

Requirements:

The ability to work a variable schedule with flexibility. Previous customer service experience; excellent communications and interpersonal skills; ability to work independently and handle stressful situations professionally; Microsoft office (Word, Excel) and math skills.

Knowledge of computerized ticketing (Tessitura), call center operations, or box office experience a plus. An enthusiasm for classical music is preferred. An enthusiasm for classical music is preferred. Commitment to valuing diversity and contributing to an inclusive working environment.

Laptop and headset will be provided by the Philharmonic. Applicant will need to have their own reliable internet connection and quiet workplace.

Please submit a resume and a cover letter. No phone calls, please. Although we appreciate your interest, we will only contact applicants we are considering for interview.

The New York Philharmonic is an Equal Opportunity Employer and does not discriminate on the basis of age, immigration or citizenship status, color, disability, ethnicity, gender, gender identity, marital and partnership status, national origin, race, religion, sexual orientation, veteran or active military service member or any other characteristic protected by federal, state or local laws in its employment policies.

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