French speaking Customer Support Agent Job at Careerxtra, Hellenic Republic

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  • Careerxtra
  • Hellenic Republic

Job Description

We are working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Frenchspeaking Customer Representative to join their teams in Athens.

Location: Athens Greece (onsite)

Employment type: Fulltime

DUTIES AND RESPONSIBILITIES:

  • Handle all incoming contacts from customers through various channels (phone email and chat)
  • Develop your knowledge continuously to effectively answer customer queries and resolve potential issues
  • Act as a key focal point for our leading partners by answering basic questions and general enquiries cancellations and amendments
  • Use adequate tools processes and/or methods to ensure the provision of accurate valid and complete information
  • Make sure that great levels of client service is delivered at all times as well as a positive experience for our partners

REQUIREMENTS:

  • Professionally fluent in French both oral and written. Fluent in English (at least B2 level)
  • Previous work experience in customer service/support roles
  • Car rental experience is preferable
  • Hospitality experience
  • Passionate about customers and customer service
  • Problemsolving skills
  • Upbeat and positive attitude
  • Ability to identify apply and explain your product and/or service expertise with clarity

OFFER:

  • Excellent remuneration package based on experience skills and performance
  • 14 salaries
  • Private health and life insurance
  • 8 hours shifts covering hours from 9 AM to midnight
  • Be part of a dynamic and creative team with positive and friendly atmosphere
  • Guidance and tools to reach your full potential
  • 25 days annual leave per year

web chat,phone etiquette,on-call support,problem-solving,fluent in english,b1,skills,french fluency,car rental,french,online support,bpo,customer service,communication,english,atmosphere,b2,french speaking,analytical skills,positive attitude,technical support,email,customer support,customer,bonus,chat,hospitality experience,cancellations,english fluency,cards,communication skills,problem solving,basic,car rental experience

Job Tags

Full time, Work experience placement, Shift work, Night shift,

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